Customer Service Consultant Is Urgently Needed In Canada

It is a Remote The role means you can work from home!

At Rogers, we put our customers first in everything we do. We are committed to creating best-in-class customer experiences for millions of Canadians from coast to coast to coast to coast. Our Customer Experience team is energetic, empathetic and dedicated to diversity – they are passionate about people and willing to do whatever it takes to connect us to a world of opportunities and the memorable moments that matter most.

If you are someone who is excited by a challenge, takes initiative and is driven to make a difference, you will succeed here. We are growing our customer experience teams and are looking for team members who are committed to making more possible for our customers and Canadians every day.

Think you’re up for a challenge and fun? If so, consider the following possibility:

Rogers is a proud Canadian company with a rich family history. That’s why it’s always important to us to give back to our communities and make a positive impact where we live and work. Our team is dedicated to making every day more possible for our customers and our communities across Canada.

Not only is our business strong, but so is our culture. We really care about each other and what makes you different makes us great. That’s why we believe in challenging work, rewarding opportunities, and building an inclusive future for everyone. Because when our team learns, grows and reaches their true potential – we can do more. At Rogers, your journey is full of limitless possibilities, build the future you want with us.

At Consumer Care, we believe that our people are the heart of our success. We pride ourselves on connecting Canadians to a world of opportunity and the moments that matter most in their lives by providing them with the best in wireless, residential and media. We are a leader in 5G for both coverage and reliability. Consumer Care is an opportunity for you to build something amazing while accelerating your career. Together we can make more possible.

We invest in our people to unleash their potential so we can win as a team! As part of the team, you’ll have access to tons of awesome resources, discounts, and perks. To name a few:

• Unlimited access to Headspace Premium for mindfulness training
• Virtual walk in clinic access to connect with healthcare professionals from home
• LIVX – Fitness membership to attend classes virtually
• Company matching contributions to charities you support
• Paid time off for volunteer work
• Great Benefits, Pension Plan, RRSP, TFSA and Wealth Accumulation Plan
• Employee discounts on our products and services
• Leadership development, mentorship and coaching programs
• Work from home from day 1

We truly care about each other, and we are committed to fostering an inclusive and diverse workplace at Rogers so that all of our team members can bring their full potential to work. We have employee resource groups that foster awareness and a culture of inclusion for equity-seeking groups, including groups representing people, LGBTQ2S+, Indigenous people, people with disabilities and women. We all bring something different and we know what makes you different is what makes us great.

What are we looking for?

We are looking for someone who brings enthusiasm and a positive attitude to what they do. Someone who has a deep passion for listening and genuinely wants to help everyone they connect with. This role is fast-paced and the environment is ever-changing. You will be challenged to ask the right questions to unlock appropriate solutions when recommending our products and services to our customers. You will encourage collaboration across your team and other departments in efforts to help us operate efficiently and provide world-class customer service.

what do you do

Our customers come first and they inspire everything we do. As part of our team, you will provide world-class customer service by connecting with our customers, analyzing their needs and providing customized solutions. You will receive ongoing training and development to ensure you have all the skills necessary to navigate through our systems to find solutions and/or products that best suit our customers. We are there when our customers need us so you have the ability to work a flexible schedule. You will talk to different people across Canada.

who are you

• High School Diploma or equivalent
• 1+ years of customer interaction in a professional role, either face-to-face or over the phone
• Expert in communication and listening
• A good knowledge of English is essential as this role requires regular communication in English with customers and/or team members in other provinces.
• Strong analytical and problem-solving skills
• Ability to work a flexible schedule
• Navigate multiple computer systems
• Multitasking

We have a remote-friendly culture. In this role, you will work from home permanently until you are done, including but not limited to our requirements, including but not limited to a quiet workspace and required internet bandwidth.

Schedule: Full Time / Part Time
Shift: Variable
Length of Contract: Not Applicable (Regular Position)
Work Location: 273 Main Street East (152), North Bay, ON
Travel Requirements: None
Posting Category/Function: Call Center Operations & Customer Service/Sales
Request ID: 286098

Together, we make more possible and these six shared values ​​guide and define our work:

• Our success is our people
• Our customers come first. They inspire everything we do
• We do what’s right every day
• We believe in the power of new ideas
• We work as one team, with one vision
• We give back to our communities and protect our environment

What makes us different is what makes us strong. Rogers has a strong commitment to diversity and inclusion. Everyone who applies for the job will be considered. We recognize the business value in creating a workplace where every team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work closely with candidates with disabilities throughout the recruitment process to ensure they have what it takes to be the best. Please contact our recruiters and hiring managers to start a conversation about how we can ensure you deliver your best work. You are important to us! For any questions, please visit Rogers FAQ.

How to Apply

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