Good Communicator Is Urgently Needed In York Regional Police Canada

Suggestion: #23-603E
Position Title: Communicator
Branch: 911 Communications Center, Operational Command
Salary: $92,173–$97,473
Status: Up to sixteen (16) temporary positions
Location: York Regional Police Headquarters
Start date: February 6, 2023
Closing Date: February 19, 2023

position Responsibilities:

Duties for this position may include but are not limited to:

• Our Communications Unit offers 24/7 emergency response services.
• Providing superior customer service to members of the community in emergent and non-emergent capacities.
• Prioritizing calls for service by obtaining accurate information through questioning techniques, ensuring the safety of the caller, the public and our officers.
• Ensuring the safety of community members and officers by establishing York Regional Police policies.
• Generating calls for services using the Computer Aided Dispatch (CAD) system and various police databases and directing officers for call response in a fast-paced work environment.
• Directs callers to appropriate resources, liaises with neighborhood police, EMS and fire services.
• Determine operational requirements for responding officers and provide appropriate direction for call response.
• Tracking officer location and status, ensuring the most efficient response time.
• Monitor radio frequencies and dispatch calls for service as assigned.
• Constant distractions and high levels of activity, noise and lack of privacy.
• Exposure to high stress, rotating work schedule and prolonged sitting, talking, keyboarding, radio broadcasts and telephone calls

Mandatory Qualifications:

• Successful completion of one (1) year Certificate in Telecommunications or two (2) years Diploma in related field.
• Alternatively, prior experience working in a primary public safety answering point (PSAP) center may be considered.
• A minimum of two (2) years of relevant customer service experience.

priority Qualifications:

• A completed Emergency Response Communication program/certificate is preferred.
• Large volume switchboard and emergency service experience preferred.
• General knowledge of York Region road systems and ability to interpret maps.
• Ability to operate a computer-aided dispatch system and various related interface systems.
• Emergency system processes, organization structure and hierarchy, communication procedures are an asset.
• Solid organizational, communication and interpersonal skills.
• Abilities to deal tactfully with others in high pressure environments.
• Ability to work independently and as part of a cohesive team environment
• Demonstrated problem solving and decision making abilities.
• Ability to multi-task, adjust priorities and work in a fast-paced and demanding environment.

How to Apply:

• Please submit your application by clicking on the ‘Apply Here’ button below.
• Only those selected will be contacted to proceed in the recruitment process.
• All correspondence will be via the e-mail provided on your resume.

York Regional Police is committed to our corporate values. All York Regional Police employment policies and procedures are intended to be non-discriminatory and barrier-free in accordance with the principles and spirit of the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted regarding this competition, please advise a Human Resources representative of the accommodation measures you will need during our selection process.

Vision-motivated Mission-focused Values-driven

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