Service Delivery Assistant Is Needed At Ministry of Labour Immigration Sarnia, ON

Do you have strong organizational and financial management skills with an interest in supporting employment initiatives? Consider joining a multi-disciplinary team to support service delivery at the Employment and Training Division Sarnia office.

At the Ministry of Labour, immigration, training and skills development, inclusion and diversity are priorities. We are an inclusive workplace free of bias and discrimination that enables all employees to fully contribute their unique skills and abilities.

We are committed to building a workforce that reflects the communities we serve and to promoting a diverse, anti-racist, inclusive, accessible, merit-based, respectful and equitable workplace.

We invite all interested persons to apply and encourage applications from people with disabilities, Indigenous, Black and Ethnic people, as well as people of diverse ethnic and cultural origins, sexual orientations, gender identities and expressions.

visit OPS Anti-Racism Policy And the OPS Diversity and Inclusion Blueprint pages to learn more about OPS’s commitment to racial equity, accessibility, diversity and inclusion in public service.

We provide employment accommodations during the recruitment process and all aspects of employment to meet Ontario’s requirements Human Rights Code. See the “How to Apply” section if you need a disability-related accommodation.

You:

• Preparing and reviewing new client application files, reviewing applications for accuracy and completeness;
• Prepare a variety of correspondence and other materials for clients and/or staff;
• providing financial and budget management support services;
• Monitor program expenditures while receiving and responding to client inquiries regarding employment programs and services provided to the public;
• Conduct examination process for trade and other examinations as per procedure.

• You have an understanding of employment services and related programs and activities.
• You will be able to interpret and apply relevant employment law, regulations and other methods and procedures such as Freedom of Information (FOI) to answer inquiries from clients.
• You have an understanding of administrative procedures, guidelines, processes and practices related to financial management (e.g. processing invoices, maintaining inventory of supplies and resources).

• You have demonstrated communication, interpersonal and customer service skills to effectively deal with clients in person and over the phone (to explain procedures, recommend problem resolution, etc.) and to prepare correspondence and reports.
• You will be able to gather information from clients and maintain confidentiality, tact and diplomacy when working with members of the public.

• You have analytical, reasoning and problem solving skills.
• You have the planning, management and coordination skills to manage multiple projects as well as perform routine tasks.
• You have the ability to prioritize work and meet deadlines.
• You will be able to work in a team environment.
• You are proficient in computer software to prepare correspondence, presentations and spreadsheets.
• You have the ability to manage database systems, electronic scheduling, correspondence and other information tracking systems.